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 A Northwest native, and a technical writer with more than 10 years of experience, I have a passion for clear communication and customer success. Throughout my professional career, I taught English at Seattle University, implemented database solutions for WM Life Insurance Co., created training curriculum for Next IT, and spent nearly 10 years writing a variety of developer and consumer content for Windows CE, Windows Mobile, and the Startup Business Groups at Microsoft. Additionally, I have project management experience, covering everything from test case automation to business continuity and disaster recovery. |
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A problem-solver by nature, I seek out ways to improve both internal processes and customer satisfaction. I am committed to producing content that actively engages the reader and helps them get their job done quickly. When you hire me for your next project, you get more than a wordsmith -- you get a passionate customer advocate and an excellent technical writer. |
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110 E. Hawthorne Rd. #213 Spokane, WA 99218 katy@katykoenen.com LinkedIn Profile |
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